How this works
A door, a conversation, and an appropriate next step
There is no funnel here. Each step is quiet, optional, and yours to leave at any point.
You write to us privately
A short inquiry — a first name, how you'd like to be reached, and only as much as you feel comfortable sharing. Nothing detailed or medical is needed.
We consider whether this is the right place to begin
Not every situation belongs with us. If something calls for licensed professional care or an emergency resource, we say so plainly and help point the way.
You request a complimentary 15-minute conversation
You tell us the times that suit you. We review the request and confirm privately — there is no calendar to negotiate and no automatic enrollment at any stage.
Your first 15 minutes — complimentary, and complete
Time to speak and be heard, wherever you are. This is not a sales consultation, not an assessment, and not a shortened paid session. We don't spend the end of it discussing payment.
A brief courtesy transition
When the complimentary minutes have passed, there is a short unbilled pause so the thought you're in the middle of can finish, we can acknowledge what we heard, and you can decide without rushing.
You decide: conclude, or continue
Concluding costs nothing. If you'd like more time, we tell you the option and the rate first — the Short-Time Rate, $25 per 15-minute increment, or the Extended-Time Rate, $45 per 30-minute increment — and paid time begins only from your yes, never backwards over time already spent.
A natural close, and what follows
Purchased time remains 15 or 30 minutes; a few courtesy moments to close naturally are ours, not a charge. Afterward: follow-up where it's useful, connection to practical resources, a referral to an appropriate professional or community service, or another conversation if you'd like one.
Begin with time to be heard
First 15 minutes — complimentary
No payment, and no obligation to continue. If, once those minutes have passed, you decide you would like additional time:
- Short-Time Rate
- $25 per 15-minute increment
- Extended-Time Rate
- $45 per 30-minute increment
Nothing continues automatically. There is no package, membership, minimum number of conversations or recurring billing. You decide whether another conversation — or another kind of next step — is right for you.
Your complete 15 complimentary minutes
The first 15 minutes of your first conversation are fully complimentary and yours in full. We don't spend the last of them talking about payment, and we don't hold back a meaningful response until the complimentary time has run out.
A short courtesy transition
When those minutes have passed, there is a brief unbilled pause so the thought you're in the middle of can reach a natural stopping point — and so you can decide, without rushing, whether to close here or hear how continued conversation works.
Paid time never begins on its own
Nothing is ever billed backwards, and a conversation is never charged simply because it passed the 15-minute mark. Paid time begins only after you have been told the option and its rate and have said yes to it — from that moment forward, never before. Concluding there costs nothing.
Closing without a stopwatch
Purchased time remains 15 or 30 minutes. If a few moments are needed to finish the exchange and close naturally, that is our courtesy, not an added charge — and you are never charged for time created by our own response running long.
How the conversation tends to move
Listening → Understanding → Encouragement → Practical Navigation → Connection
Listening
Unhurried, private, and without a script. Before you're ready for help, you may just need someone willing to hear you.
Understanding
Together we put shape to what's happening, in ordinary language, at your pace.
Encouragement
Steady, honest encouragement — never pressure, promises or a prescribed outcome.
Practical Navigation
Sorting priorities, researching practical options and organizing possible next steps.
Connection
When something falls outside our non-clinical role, we say so plainly and, when you'd like, help you identify or connect with an appropriately qualified or licensed professional or other suitable resource.
The Gray Area
The space between "I'm fine" and "I'm ready for help."
There is a part of life that doesn't always have a name. You may know something needs to change without knowing what. You may need help but not be ready to ask for it. You may have people around you and still feel unheard.
We call that the gray area.
10 Faces offers a private place to talk, be heard, gather your thoughts, explore practical possibilities, and decide what — if anything — you are ready to do next.
We don't diagnose you. We don't treat you. We don't decide what's wrong with you.
We meet you where you are.
"You don't have to cross a breaking point to deserve someone beside you."
What 10 Faces Provides
10 Faces LLC is a Confidential Life Liaison. Its non-clinical service is Private Listening, Encouragement & Life Navigation: listening, encouragement, practical life navigation, resource research, organization and assistance identifying possible next steps.
What This Service Is Not
10 Faces LLC does not provide psychotherapy, mental-health counseling, clinical care, treatment, diagnosis, assessment, case management, medical care, legal advice, financial advice, social work or other licensed professional services through this offering. Life Liaison services are not a substitute for appropriate licensed professional care.
When a person's needs go beyond this non-clinical role, we say so calmly and may encourage connection with an appropriately qualified or licensed professional, emergency resource or other suitable service — and, when requested and appropriate, help identify or connect with those resources.